Support

Common editor and processing problems.

Upload rejected

Use JPEG, PNG or WebP within the displayed encoded and decoded limits. The server safely decodes and normalizes the file rather than trusting the extension.

Scale options

Resample chooses an automatic scale. Premium 4× uses a fixed 4× enhancement path and can fit very large sources before processing. AI restoration modes expose Auto, 2×, 3× or 4× only where the public output safety limit allows them.

Refresh during processing

The browser stores only opaque upload, job and deletion IDs plus idempotency metadata in session storage. Refreshing re-checks the same durable job instead of submitting a duplicate.

Deletion is retrying

Reads are already revoked. The cleanup worker keeps retrying physical storage deletion until it can confirm completion.

Contact

The production support address will be published here when support intake is enabled.